On the way back from Central America yesterday my flight had a layover in Houston. One hour gave way to two, then three, and by the time we took off the flight had been delayed nearly six hours.
But a remarkable thing took shape as I looked around the terminal. I didn't see a single person complain. Yes, people were understandably frustrated, tired, and wanted to know what was going on but everyone maintained a sense of poise. And at the root of their poise was an understanding there was simply nothing they could do about the situation.
Instead, I saw passengers use the time productively by catching up on work, reading, writing, and enjoying the company of family and friends. There were a handful of strangers who even bonded over the minor setback.
Sitting at gate C43 turned out to be an unexpected master class.
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