Sunday, January 14, 2018

Lessons from a Japanese Convenient Store

Family Mart is essentially an improved version of 7-Eleven but with three noteworthy differences. First, Family Mart has amazing snacks that are presumably healthier than those found in the aisles of say an AM/PM. 

Second, within 600 square feet of space you can buy just about anything you need to live comfortably for the rest of your life. Any place where I can buy a stapler, an umbrella, and a sandwich is okay by me. 

But what stood out the most was the service. Regardless of the time of day (open 24 hours of course), the crowd, or weather, the employees of Family Mart were always extremely polite and professional. They greeted each customer with deliberate intention and energy. Patience was always practiced and as a foreigner I never felt self-conscious about my inability to speak the language. 

It turned out that Family Mart was just the beginning. I paid close attention to how thoughtful the hotel staff was towards its guests. I watched train agents go well out of their way to help commuters find their transfers. The Bullet Train was always on time, literally to the minute. 

And each person, regardless of their occupation or background carried themselves with an almost radiant self-respect. 

What I learned was invaluable:  The meaning of your life and what you choose to do with it has as much value as you decide to give it.  

From businessman to a cashiers there was little distinction to who valued their position more. Commitment and professionalism were integral parts of country's culture.

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